Are you searching for a great car rental experience in Dubai? You are not alone. Car rental customers care deeply about customer experience. In fact 34% customers rank customer service as their top priority. Yet car rental companies struggle in this area.

What is a great car rental experience?

Car rental companies should follow certain basic ideals. They must ensure the following:

  1. They must offer a great rental price
  2. They must deliver the car on time
  3. They must deliver the car at the right location
  4. They must deliver the RIGHT car – no last minute excuses!
  5. They must do the paperwork quickly

Going from Good to Great

The above points are just basics. What can car rental companies do to go from ‘good to great’?

Car rental companies should follow these additional guidelines:

  1. They must provide a clean car with no smell (especially smoking)
  2. They must not rip off the customer with extravagant charges
  3. They must return the security deposit on time
  4. They must communicate any charges promptly and clearly
  5. They must ensure a customer friendly conversation

What prevents a great car rental experience?

Car rental companies should avoid dodgy ethical practices (sad but true!). These principles include:

  1. They must not advertise ‘bait and switch’ prices on booking websites
  2. They must not leave out hidden charges and fine print.
  3. They must communicate promptly with the customer.
  4. They must service the cars promptly and regularly.

How does EjarCar.com help?

EjarCar.com does not own it’s own fleet of cars. We curate the best offers from local providers. We ensure the following:

  1. We are very careful about selecting our car rental partners.
  2. We are very careful about quoting the most accurate prices.
  3. We are very prompt with our customer communication.
  4. We coordinate with providers to ensure the car is delivered on time.
  5. We promptly assist the customer with any issues after the car is delivered.
  6. We follow up with providers to ensure security deposit is returned on time.
  7. We don’t stop until the customer confirms all is well.

Here is a testimonial received from a happy customer. We believe keeping customers happy is key to success in this business.